Terms & Conditions

Return Policy and 30-Day Satisfaction Guarantee

We are proud to offer one of the best return policies in the online business. We offer extended returns up to 30 days from the purchase date. Shop knowing they will love Hat Trick Openers, and just in case you are not 100% completely satisfied, we will gladly accept any items as long as the item is in new condition and within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Special order and personalized items are excluded; see section below for more information. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee, which will be deducted from your refund should you wish to make a return.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip-shipping costs will be deducted from your refund.

All returned products must be in new condition, unused, and in the original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither our suppliers nor we can take them back; if this is the case, this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please contact us.

How do I Return or Exchange an Item?

Not satisfied with an item? We want to make the return process as easy as possible; so to get an exchange follow the directions below. Orders within 30 days of the date of purchase and are not special order or personalized are eligible.

Return an item:
1. Login to your My Account page.
2. View your previous orders and click on the order you wish to return.
3. Simply click on the item you wish to return, enter the quantity you wish to return, and click to submit your return.
4. We will reply promptly to schedule your return or exchange.

Gift Returns

If you wish to return or exchange an item that was set to you as a gift, no problem! Just email us at returns@hattrickopeners.com with your invoice # and the name of the person who sent it to you, and we will reply promptly to schedule your return or exchange. Your choice of store credit or a refund back to the buyer's credit card will be issued for gift items returned.

What If My Order Arrives Damaged?

Unfortunately, despite our best efforts to protect your items, from time to time products get damaged in transit or are defective from the manufacturer. Most of the time it's unintentional. However, we understand it's frustrating and want to make the situation right. We offer free replacements on items damaged in-transit; we just ask that you report all damage within 15 days of receiving the item so a claim can be filed with the shipping carrier. If your item was damaged in-transit, or has a manufacturer defect that inhibits the normal function of the item, we will happily send you a replacement free of charge; just follow the directions above to get a prompt replacement. Replacements are generally sent out the following business day after you notify us of the damage, and arrive to you 3-5 business days later. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost and the original shipping charges. Products that are returned back that are claimed to be defective, are tested, and found not to be defective will be refunded less the to-and-from shipping charges.

What If An Item is Missing or is Incorrect?

Although we try our best to fulfill every order accurately, we are still human beings just like you, and can occasionally make shipment mistakes.

1. Did you order more than one item? If so, the additional items may have been shipped in a separate box. Sometimes boxes get separated in transit, so please allow one extra day for a possible second box to arrive if there was more than one item in the order before contacting us.
2. Do any of your items say they ship separately on the packing slip? If so, these ship from a separate warehouse or personalization vendor and will ship to you by the estimated ship date on your invoice emailed to you at the time of purchase (please allow 3-5 days in addition to this date for transit).
3. If neither of these first two options are the case, please notify us by emailing us at orders@hattrickopeners.com. We will get you a replacement or reship the missing item to you ASAP.

Special Order / Personalized Items

Any defective or broken item will be replaced if we are notified within 15 days of delivery, regardless of if it is personalized or not. However, items marked special order on the product page or personalized items that have monogramming or any other form of personalizing such as engraving letters or names are non-returnable. Please double-check your engraving or personalization text before submitting your order, it will be printed exactly as you submit it.